All your tile questions answered

Wondering how you can order a free tile sample, how to calculate the cost of shipping, or how long delivery takes? Find the answers to all your tile and interior design questions below.

How can I order a sample?

We can send samples worldwide from our UK showrooms using Royal Mail’s Global Priority service.  Please contact us with the desired samples and the desired destination, and we will calculate the cost of sending the samples.

How long does delivery take?

The tiles are handmade to order and we ship direct from our supplier.  The more economical shipping option is via sea freight to your closest sea port, and you would need your own freight forwarder for customs clearance and the last leg of delivery.  Lead times are roughly 10-12 weeks.  If you would like a sea freight quote please contact us with the desired samples and the desired destination, and we will request a shipping quote.

How many encaustic cement tiles are in a square meter?

There are 25 tiles in a square meter of the 20 cm x 20 cm tiles and 29 tiles in a square meter of the hexagonal tiles.

What size are encaustic cement tiles?

Square tiles are 200 mm x 200 mm x 16 mm. Hexagonal tiles are 20 cm at the shortest point and 23 cm at the longest point.

What weight are encaustic cement tiles?

1 piece of 20cm x 20cm encaustic cement tile is 1.4 kg.  1 piece of hexagonal 20cm x 23cm encaustic cement tile is 1.25 kg.  

Do encaustic tiles need to be sealed?

Yes. If installed outside, a sealer with UV protection is needed.

Are encaustic cement tiles suitable for bathroom walls and floors?

Yes, our handcrafted Moroccan encaustic cement tiles are suitable for your bathroom. Make sure you use a good quality flexible adhesive. The surface may or may not need to be primed. Your tiler should advise on this. Moroccan tiles need to be sealed correctly.

Can I select a mix of patterns?

Go to our Best Tile design simulator and select the combination that fits your interior design.

Are encaustic cement tiles suitable for the outside of my home?

Yes, just make sure you’re using a UV protection sealer. When using Moroccan tiles outside, it is important to maintain the sealant protection. If not, frost damage may occur. We recommend resealing of Moroccan tiles on the outside every 1 to 2 years.

Are these tiles suitable for wood burning stoves?

Yes, once they installed and sealed appropriately. Your tiling contractor can advise on procedures.

Are cement tiles suitable for use with underfloor heating?

Yes, Moroccan encaustic cement tiles work well with underfloor heating. Use a flexible adhesive and an expansion joint on the perimeter of the floor for this type of installation.

What is the slip rating of the encaustic cement tiles?

Slip Resistance Testing was undertaken in accordance with BS 7976-2:2002+A1:2013 and The UK Slip Resistance Group Guidelines, Issue 5/2016

  • For shod pedestrians this surface would be equivalent to a floor that has an R11 rating (PTV 34-50) (DIN 51130:2004).
  • For barefoot pedestrians this surface is equivalent to a floor that has a C rating (PTV – 45+) (DIN 51097: 1992).

Any more questions?

If the above doesn’t answer your questions, contact us via email

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